Privacy policy

BeEdits (“BeEdits,” “we,” “us,” or “our”) provides professional photo editing, retouching, creative editing, video editing, digital products, customer support, and related services through our website, customer portal, social media accounts, and automated messaging systems.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

• Visit our website;
• Contact us through Instagram or other communication channels;
• Interact with our automated customer-support assistant;
• Create an account or submit an order;
• Upload files, images, instructions, or reference materials;
• Purchase or use our services and digital products; or
• Communicate with a member of the BeEdits team.

By using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with BeEdits, we may collect the following categories of information.

1.1 Information You Provide

We may collect information that you provide directly, including:

• Name;
• Email address;
• Phone number;
• Company or business name;
• Billing and order information;
• Service requirements;
• Editing instructions;
• Uploaded photographs, videos, documents, and reference files;
• Links to externally hosted files;
• Messages, questions, feedback, and support requests;
• Information submitted through order forms or intake forms; and
• Other information you voluntarily provide.

1.2 Instagram and Social-Media Information

When you communicate with BeEdits through Instagram, Meta may provide us with information such as:

• An Instagram-scoped user or account identifier;
• Display name or username, where available;
• Message content;
• Message identifiers;
• Message timestamps;
• Images, attachments, story replies, postbacks, reactions, or other messaging-event information;
• Delivery, read, or echo-event information made available through the platform; and

Information needed to identify whether a message was sent by a customer, our automated assistant, or a human BeEdits team member.

We use this information to provide customer support, respond to inquiries, prevent duplicate replies, manage human handoff, and maintain conversation continuity.

1.3 Website and Technical Information

When you access our website or portal, we may automatically receive technical information such as:

• IP address;
• Browser and device type;
• Operating system;
• Referring page;
• Pages visited;
• Date and time of access;
• Cookie or similar identifier;
• Login and security events; and
• Error, performance, and diagnostic logs.

1.4 Order and Transaction Information

When you place an order, we may process:

• Order number;
• Selected service and package;
• Quantity;
• Add-ons;
• Price and currency;
• Delivery requirements;
• Payment status;
• Project status;
• Assigned team member;
• Due date; and
• Communications related to the order.

Payments may be processed by third-party payment providers. Their processing of your payment information is governed by their own privacy policies and terms.

2. How We Use Information

We may use personal information to:

• Respond to questions and customer-support requests;
• Provide automated and human-assisted Instagram messaging;
• Determine when a human team member has taken over a conversation;
• Pause automated replies while a human team member is active;
• Resume automated assistance after the applicable inactivity period;
• Recommend relevant BeEdits services;
• Direct customers to our catalog, information pages, or customer portal;
• Create, manage, process, and deliver orders;
• Assign tasks to BeEdits team members;
• Calculate delivery schedules and due dates;
• Send order, task, and operational notifications;
• Maintain conversation history and customer context;
• Prevent duplicate messages, duplicate orders, fraud, abuse, and unauthorized access;
• Troubleshoot errors and monitor system performance;
• Improve our services, workflows, customer experience, and support content;
• Maintain business, accounting, tax, and legal records; and

Comply with applicable laws, regulations, and lawful requests.

We do not sell personal information to advertisers or data brokers.

3. Automated Messaging and Artificial Intelligence

BeEdits may use automated systems and artificial-intelligence services to assist with Instagram messages and customer-support conversations.

The automated assistant may:

• Answer general questions;
• Explain available services;
• Direct you to our catalog or customer portal;
• Ask questions needed to understand your request;
• Help prepare order information; and
• Transfer or defer the conversation to a human team member.

Information submitted through an AI-assisted conversation may be sent to an AI service provider for processing. We currently use Google Gemini or related Google AI services for certain automated-response functions. Google processes information according to its applicable terms and privacy policies.

The assistant is designed not to invent order IDs, prices, discounts, delivery guarantees, or policies. Important pricing, delivery, payment, or contractual information should be confirmed through the BeEdits portal or by a human BeEdits representative.

You may request human assistance at any time.

We do not use automated systems to make decisions that produce legal or similarly significant effects concerning you.

4. Human Handoff

A BeEdits team member may manually enter an Instagram conversation.

When human activity is detected:

• Automated replies may be temporarily paused;
• The conversation may be marked as being handled by a human;
• The time of the human response may be recorded; and

Automated assistance may resume after an inactivity period or through a manual control.

This functionality is intended to prevent the automated assistant from speaking over a human representative.

5. How We Share Information

We may share limited information with service providers that help us operate our services, including:

Meta and Instagram

Instagram messages and related events are transmitted through Meta’s platforms and APIs.

Google Gemini

Message content and relevant conversation context may be processed by Google’s AI services to generate customer-support responses.

n8n and Hosting Providers

We use workflow automation, server hosting, databases, security systems, and infrastructure providers to process events and operate our services.

AgencyHandy

Customer, order, project, task, assignment, and delivery information may be processed through AgencyHandy, which we use for client and order management.

Telegram

We may use Telegram for limited internal operational notifications, such as order creation, workflow errors, or human-handoff events. We aim to limit these notifications to information reasonably necessary for internal operations.

Payment Providers

Payment providers may process payment and transaction information when you purchase our services.

Professional and Legal Recipients

We may disclose information to accountants, legal advisers, insurers, regulators, courts, law-enforcement authorities, or other parties when reasonably necessary to:

• Comply with the law;
• Respond to lawful requests;
• Enforce agreements;
• Protect BeEdits, our customers, or others;
• Investigate fraud or security incidents; or
• Establish, exercise, or defend legal claims.

We do not authorize service providers to use personal information for unrelated purposes.

6. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

• Performance of a contract or steps requested before entering a contract;
• Our legitimate interests in providing customer support, operating our business, preventing abuse, and improving our services;
• Your consent;
• Compliance with a legal obligation; or
• Protection of our rights and the rights of others.

Where processing is based on consent, you may withdraw consent at any time, subject to applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The length of the customer relationship;
• Whether an order or project remains active;
• Customer-support and dispute-resolution needs;
• Security, fraud-prevention, and audit requirements;
• Contractual obligations;
• Accounting, tax, and legal requirements; and
• Applicable limitation periods.

Order, payment, accounting, and legal records may be retained longer when required by law.

When information is no longer reasonably necessary, we may delete, anonymize, or securely restrict access to it.

Information processed by third-party platforms may also be retained under those providers’ own terms and retention practices.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information, including:

• Access controls;
• Authentication and credential management;
• Encrypted network connections;
• Webhook-signature validation;
• Duplicate-event protection;
• Restricted database access;
• Logging and error monitoring; and
• Human-access controls.

No internet transmission, storage system, or security measure is completely secure. We cannot guarantee absolute security.

9. International Data Processing

BeEdits and its service providers may process information in countries other than the country where you live.

These countries may have data-protection laws that differ from those in your jurisdiction. Where required, we take reasonable steps to use appropriate safeguards for international transfers.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of processing;
• Object to certain processing;
• Request a portable copy of your information;
• Withdraw consent;
• Opt out of certain marketing communications; and
• Submit a complaint to a relevant data-protection authority.

These rights may be subject to legal limitations and verification requirements.

11. Data Deletion Requests

You may request deletion of personal information received or processed by BeEdits, including information associated with Instagram communications.

To submit a deletion request:

Email hello@beedits.com.

Use the subject line: Data Deletion Request.

Include enough information for us to identify the relevant records, such as:

• Your name;
• Your Instagram username, where relevant;
• Your BeEdits account email or order number, where relevant; and
• A description of the information you want deleted.

Do not email passwords, payment-card information, access tokens, or other authentication credentials.

We may request reasonable verification before processing a request.

After verification, we will delete or anonymize eligible information within the period required by applicable law. We may retain limited information when reasonably necessary to:

• Complete an active order;
• Maintain accounting or tax records;
• Prevent fraud or abuse;
• Resolve disputes;
• Enforce agreements; or
• Comply with legal obligations.

We will explain when information cannot be deleted and the reason, where required.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies for:

• Essential website functionality;
• Authentication and session management;
• Security;
• Remembering preferences;
• Analytics;
• Performance monitoring; and
• Marketing, where enabled and permitted.

You may control cookies through your browser settings. Disabling essential cookies may prevent parts of the website or portal from working correctly.

13. Third-Party Links

Our website, portal, messages, or task descriptions may contain links to third-party websites or file-storage services.

We are not responsible for the privacy, security, or content practices of third parties. You should review their policies before submitting information.

14. Children’s Privacy

Our services are not intended for children who are below the minimum legal age required to use the relevant platform or enter into a service agreement in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided information may contact us to request deletion.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, legal obligations, or data practices change.

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website, portal, email, or another appropriate method.

16. Contact Us

For privacy questions, rights requests, or data-deletion requests, contact:

BeEdits

Website: https://beedits.com

Email: hello@beedits.com